01Information we collect
We collect information you give us directly, such as your name, email address, shipping and billing address, and order details when you make a purchase or contact us.
We also collect certain information automatically, such as your device type, browser, pages visited and approximate location, through cookies and similar technologies.
02How we use your information
We use your information to process and ship orders, provide customer support, send order updates, improve our website and products, and, if you sign up, send occasional emails about new scents and refills.
03Email communications
If you subscribe to Letters from the house, we will send you updates now and then, never daily. You can unsubscribe at any time using the link at the bottom of any email.
04Cookies and analytics
We use cookies to keep your cart, remember your preferences and understand how the site is used. You can control cookies through your browser settings, though some features may not work without them.
05Sharing your information
We do not sell your personal information. We share it only with trusted service providers who help us operate the business, such as payment processors, shipping carriers and email platforms, and when required by law.
06Data security and retention
We use reasonable safeguards to protect your information. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security. We keep your information only as long as needed for the purposes described here or as required by law.
07Your choices and rights
Depending on where you live, you may have the right to access, correct, delete or export your personal information, or to opt out of certain uses. To make a request, contact us using the details below.
08Children's privacy
Our site is not directed to children under 13, and we do not knowingly collect personal information from them.
09Changes to this policy
We may update this policy from time to time. The date at the top of this page shows when it was last revised.
10Contact us
Questions about your privacy? Write to us at support@aurumpremiersupply.com.