01Processing time
Orders are processed within one to three business days after payment is confirmed. Orders placed on weekends or holidays are processed on the next business day.
You will receive an email with tracking details as soon as your order has shipped.
02Shipping rates and delivery estimates
Shipping rates are calculated at checkout based on the weight of your order and your delivery address. Delivery estimates are provided at checkout and begin once your order has shipped.
Delivery times are estimates and may be affected by carrier delays, weather and seasonal volume.
03Where we ship
We currently ship to addresses within the United States. We do not ship to P.O. boxes for orders that include candles, oils or sprays.
If we begin shipping to additional regions, they will be listed here and at checkout.
04Order tracking
Every order ships with tracking. Use the link in your shipping confirmation email to follow your package. Tracking can take up to 24 hours to update after the label is created.
05Packaging and fragrance products
Candles, diffuser oils and room sprays are packed carefully to protect glass and stoneware in transit. Some items may ship in separate packages and arrive on different days.
Fragrance products may be subject to carrier restrictions and may ship by ground service only.
06Damaged, lost or delayed packages
If your order arrives damaged, please contact us within seven days of delivery with your order number and a photo of the damage. If your package appears lost, contact us once the estimated delivery window has passed and we will look into it with the carrier.
07Incorrect addresses
Please check your shipping address before completing your order. We are not responsible for packages delivered to an incorrect address provided at checkout, though we will do our best to help recover them.
08Contact us
Questions about shipping? Write to us at support@aurumpremiersupply.com and we will get back to you as soon as we can.