01Our promise
If you are not satisfied with your purchase, you may request a return or refund within 30 days of delivery, subject to the conditions below.
02Eligible items
Unused, unopened items in their original packaging are eligible for a refund. To start, please contact us with your order number before sending anything back.
Because scent is personal, we recommend trying CALLING CARD before choosing a larger piece.
03Non-returnable items
For hygiene and safety reasons, we cannot accept returns of candles that have been lit, oils or sprays that have been opened or used, or sample cards. Gift cards are not refundable.
04Damaged or incorrect items
If your order arrives damaged or you received the wrong item, contact us within seven days of delivery with photos. We will send a replacement or issue a full refund, including shipping.
05How to return an item
Email support@aurumpremiersupply.com with your order number and the reason for your return. We will reply with return instructions. Items sent back without prior approval may not be accepted.
Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.
06Refund processing
Once your return is received and inspected, we will notify you by email. Approved refunds are issued to your original payment method within five to ten business days, depending on your bank or card issuer.
07Exchanges
If you would like a different piece, the fastest way is to return the original item and place a new order.
08Contact us
Questions about a return or refund? Reach us at support@aurumpremiersupply.com.